(Review recruitment event below) 



The Workforce Innovation and Opportunity Act (WIOA) Career Coaching Advisor will perform case management functions and other tasks associated with the recruitment, assessment, and placement of eligible customers. The WIOA Career Coaching Advisor will provide comprehensive career coaching assistance to employed, underemployed, and unemployed individuals.

The WIOA Career Coach Advisor will assist customers in developing a plan of action to reenter the labor force by advising and educating customers in various occupational training programs. Through personal consultations both in-person and virtual, this advisor will assist candidates to identify and align their specific aptitudes, interests, and skills to pursue sustainable employment opportunities.

*Bi-lingual English/Spanish preferred

Essential Qualifications:

  • Ensure that all program compliance measures are met as defined in the WIOA legislation and performance standards
  • Strong knowledge/understanding of case management and counseling theories/techniques
  • Being able to form meaningful connections and deliver outstanding coaching and advice to Career Center customers with diverse backgrounds is essential
  • Must possess both creative and critical thinking skills
  • Effective listening and problem-solving skills
  • The ability to interpret complex laws, rules, and regulations is necessary
  • Job search, resume writing, interviewing, and professional soft skills
  • Experience working with individuals from underserved populations
  • Demonstrated experience in counseling, human resources, social services, education, employment counseling, or a related field


The WIOA Career Coaching Advisor will…

  • Recruit, enroll, develop goals, monitor progress, and provide follow-up for all participants in WIOA programs
  • Be responsible for a variety of workforce development activities including recruitment, intake, assessment, eligibility determination, case management, enrollment, counseling, education/employment placement, and follow-up of program participants including making referrals to other community service agencies as needed
  • Assist students in overcoming barriers to success by connecting them to supportive services at local area partners and in the North Shore region, including the services of the MassHire-North Shore Career (MHNSCC) and MassHire-North Shore Workforce Board (MHNSWB) as appropriate
  • Assist with workforce and/or academic programs for WIOA participants, interact with workforce and training vendors and partners, support initiatives identified by the MHNSWB, and assist the WIOA Program Manager in all WIOA-related matters
  • Proficient in (or be able to learn) the administration of assessment tools including Transitional Occupational Relationship Quotient (TORQ), O*NET, and other tools and resources as needed.
  • Perform other services as required
  • Work in an integrated office environment with colleagues from the Commonwealth of Massachusetts Division of Career Services

Education and/or Experience:

  • Bachelor’s degree with two years of work experience in employment and training or a combination of Associate degree and extensive (three or more) years of related employment/occupational counseling experience
  • Experience working with a diverse customer base from multiple community organizations
  • *Bi-lingual English/Spanish preferred

Physical Demands:

While performing the duties of this job, the employee is required to sit for long periods of time; reach with hands and arms; talk and hear.

Organizational Relationship:

Reports to the Deputy Director or the Career Coaching Lead of the MassHire-North Shore Career Center

Days and Hours:

Monday through Friday 8:30 AM – 5:00 PM; full-time 37.5-hour work week

The Masshire-North Shore Career Center is an open-floor workspace and currently has a hybrid schedule. Some travel, evening work and possible Saturday work may be required; earned time off is available and flexible.


Grade 16 Step One/Beginning Salary: $50,924

The City of Salem complete benefits package includes medical and dental coverage; vacation, sick, and personal leave; retirement plan


Collaboration – Power of partnership and streamlined integration of services to achieve effective and timely results for our Masshire-North Shore Career Center customers

Respect – Commit to understanding and valuing the diverse and unique requirements and professional goals of the businesses and people we serve

Reliability – Create trust and reliability by consistently delivering high-quality professional services at each location and at every interaction

Ingenuity – Leverage flexibility, expertise, and knowledge to successfully meet our mission, regardless of new challenges and circumstances that may arise

Job Type: Full-time

Pay: $50,924.00 per year


  • Dental Insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Retirement plan
  • Vision insurance


  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Salem, MA 01970: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person


Thursday, January 18, 2024

By Appointment Only – Please register using the form below.

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